Partner Refund & Cancellation Policy
This policy applies to wholesale move-pack purchases made by real-estate agents and other partners through the MoveBuddy AI Partner Portal, paid by card via Stripe. It is operated by CBL Publications ("we", "us"), based in the United States.
Consumer in-app purchases made inside the MoveBuddy AI app through the Apple App Store or Google Play are not covered here — those are governed by the store's own refund policies. This page covers only partner purchases.
1. What you are buying
- Move packs are prepaid digital credits. Each pack lets you generate one single-use client code that unlocks a move in the MoveBuddy AI app (boxes, AI photo scans, and a 90-day access window — exact contents are shown at the time of purchase).
- Purchases are one-time. There is no subscription and nothing recurring — you are charged once per purchase and only when you choose to buy.
- No physical goods are sold or shipped, so there are no shipping, delivery, or physical-return obligations.
2. Refunds
- Unused packs are fully refundable within 30 days of purchase, on request.
- A pack is considered used once you generate a client code from it. A code that a client has already redeemed is non-refundable, because the move has been unlocked and the value delivered.
- For a purchase that is only partly used, we refund the portion that remains unused (the packs you have not turned into redeemed codes).
- Approved refunds are returned to the original card through Stripe, typically within 5–10 business days, depending on your bank.
3. Cancellation
Because partner purchases are one-time and not a subscription, there is nothing recurring to cancel — you can simply stop buying packs at any time. To close your partner account entirely, email us and we will disable it; any unused packs at the time of closure are eligible for a refund under Section 2.
4. Disputes
If something looks wrong with a charge, please contact us first — most issues are resolved within 2 business days. If a card dispute or chargeback is filed, we may pause code generation on the account while the dispute is investigated.
5. How to request a refund
Email hello@movebuddy-ai.com from the email address on your partner account, including the purchase date and amount. We will confirm by email once the refund is processed.
6. Contact
Customer service for partner billing: hello@movebuddy-ai.com.